Ahuja Residences, India

Helping Ahuja Residences in India migrate to the cloud and register about 45% growth in revenue.

About the client

With 40 years of presence in the Indian hospitality industry, Ahuja Residences manages an inventory of 1500+ rooms in Delhi, Noida, Gurugram, and Pune. It runs a variety of properties, including suites, serviced apartments, and managed housings. The group has served over half a million guests and has received excellent ratings and reviews on all leading hotel booking sites.

Challenges

The group was managing daily operations with on-premises solutions implemented across its properties. However, they had to deal with several issues with the on-premises solution that restricted them from seeing value from their IT investment.

Some of the challenges they faced were:

• Without centralised control, the corporate staff had no clarity on group-level business/operations-critical elements.
• They had to be physically present at the property to access hotel data.
• They couldn't centrally manage reservations from their corporate office for the entire group.
• They struggled a lot and wasted valuable time as the on-premises solution was not helpful in adding new property and taking it live quickly.
• The solution couldn't help them with in-depth reports, hindering their decision-making capabilities.
• The vendor's support was not up to the mark.

"We wanted to move away from the on-premises solution as soon as we realised it would not help us with efficient group management. The pandemic-induced slowness also prompted us to digitise operations with new-age cloud solutions for faster recovery. We implemented Hotelogix due to its centralised group operations capabilities, comprehensive reporting, and ease of use."

- Rudra Pratap Singh, Chief Operating Officer at Ahuja Residences

Solutions

We put together a plan to help the group with our solution. Based on our interaction with them and after understanding their requirements, we implemented solutions as mentioned below.

• Cloud-based multi-property management system
• Mobile Hotel PMS App
• Central Reservation Office (CRO)
• Dynamic pricing
• Report scheduler
• Channel Manager integration

"We wanted a smooth and seamless migration from the on-premises solution to the cloud while going live quickly and not losing data. And that's what Hotelogix did for us. The onboarding to staff training - everything was on time as we wanted to happen."

- Rudra Pratap Singh, Chief Operating Officer at Ahuja Residences

Benefits

The management at Ahuja Residences has seen several benefits with Hotelogix. Here are some of them worth mentioning.

• Their corporate office has gained centralised control over group operations.
• The Mobile Hotel PMS App allows them to execute tasks and keep track of hotel data on the go.
• They now have access to the centralised guest history to know them better.
• The central-level reports assist the management in making data-driven decisions.

"Hotelogix CRO has allowed us to get more bookings with up-to-the-minute clarity on group-wide availability. The channel manager integration's automated distribution has also helped us sell more online. The system's dynamic pricing feature enables us to sell at the right rate to improve RevPAR. As a result, during the first eight months of 2023, compared to 2022, we experienced around a 45% increase in revenue overall."

- Rudra Pratap Singh, Chief Operating Officer at Ahuja Residences

• They have been saving about 90% of their time with automation.

"With Hotelogix, we now save a significant amount of time to attend to our guests' needs. It makes them happy and reflects in our enhanced online reputation and ratings across hotel booking sites. Most importantly, it has allowed us to increase our ARR by about 13% in 2023 vs. 2022."

- Rudra Pratap Singh, Chief Operating Officer at Ahuja Residences

"In this fiercely competitive and rapidly evolving hospitality industry, we keep looking for every opportunity to grow. Hotelogix efficiently fulfils all our technological needs and has enabled us to drive unparalleled growth as a group. Enabled by Hotelogix's centralised platform, we are ready to add more properties to our portfolio soon."

- Rudra Pratap Singh, Chief Operating Officer at Ahuja Residences