Customer success Stories

Goldfinch Hotels in India sees a 10% boost in its group revenue with Hotelogix

About Goldfinch Hotels

Goldfinch Hotels, a popular hospitality brand under the MRG Group, manages six properties in India's major cities—Bengaluru, Mangaluru, Mumbai, and Delhi NCR. Due to their elegant, contemporary design presence across prime locations, and top-notch amenities including in-house F&B outlets and meeting/conference areas, Goldfinch Hotels are highly favored among business travelers.

Challenges

Before upgrading to the cloud with Hotelogix, the management at Goldfinch Hotels used an on-premise PMS to handle its operations. However, they started facing several challenges due to the restrictive nature of the solution.

• Managing group operations with central control from the corporate office.
• Automate daily operations to improve efficiencies and save time.
• Lack of automation, leading to manual efforts and errors.
• Accessing central guest data and other operation-critical reports for informed decision-making.
• Centrally managing daily rates for all six properties to boost sales and occupancy.
• Lack of integration with the channel manager led to inefficient OTA distribution, limited visibility on OTAs and double bookings, negatively impacting sales, guest satisfaction, and revenue.
• Managing multiple F&B outlets as the solution couldn't integrate with a third-party POS solution of their choice.

"The earlier on-premises solution didn't help us centrally manage our operations across all six properties from the corporate office, including reservation, distribution, F&Bs, and banqueting.”

- Akshay Shetty, Group General Manager Hospitality at MRG Hospitality & Infrastructure Pvt. Ltd.

Solutions

The management at Goldfinch Hotels selected Hotelogix as its technology partner, given its proven track record of helping 250+ hotel groups and chains digitize their operations and drive growth. After carefully evaluating the group's requirements, Hotelogix implemented the solutions below.

• Cloud-based Hotel PMS with multi-property management capabilities
• Mobile Hotel PMS App
• Integration with the third-party Channel Manager
• And integration with third-party Point of Sale (POS)

Benefits

With Hotelogix's multi-property management system at the core of their group's operations, the management at Goldfinch Hotels has been witnessing several business benefits, including:

• Managing operations across all six properties with efficient centralized control.
• Ensuring comprehensive automation of daily tasks, leading to improved efficiencies and reduced errors
• Accessing the PMS anytime and anywhere to know the group- property-level positions on the go.
• Accessing group/central-level easy-to-understand reports for data-backed decision-making related to pricing and other critical areas of operations.
• Centrally managing daily rates for the whole group to sell more and boost occupancy.
• Real-time rate and inventory distribution across multiple OTAs, leading to enhanced visibility, more room sales, and zero double bookings
• Efficient management of multiple in-house F&B outlets with

"Hotelogix-generated group-level reports are clean and easy to understand. It allows us to measure our performance and make informed business decisions related to the pricing and other KPIs, leading to about a 10% boost in revenue, a 12% increase in RevPAR, and about a 15% spike in our ARR in 2023 vs. 2022."

"With Hotelogix, we now have efficient control over our group-wide processes. Managing reservations, OTA distribution, and our in-house restaurants have become extremely easy, leading to improved staff collaboration across departments."

- Akshay Shetty, Group General Manager Hospitality at MRG Hospitality & Infrastructure Pvt. Ltd.