Millennial Resorts, Philippines

Hotelogix assists Philippines-based Millennial Resorts to save 90% of the time in handling OTA bookings.

About the client

This group hospitality brand aims to be a leader in resort offering by providing unconventional experiences across all its properties. Currently, it manages four resorts across popular tourist destinations in the Philippines. Recently, it has achieved the Excellence in Design for Greater Efficiencies (EDGE) certification for its eco-efficient design.

Challenges

Before adopting Hotelogix, the group was manually handling daily operations. They had to deal with several challenges as mentioned below:

• Time-consuming and error-prone hotel management
• Tracking guest and reservation data on the go
• No central-level reports on key metrics
• No insights into guests' preferences
• Overbookings and double bookings
• Configuring packages to sell more

Fraught with the perils as stated above, they realised that scaling up by adding new properties will not be easy. It made them look for a technology partner to leverage the power of a cloud-based, multi-property solution.

“The multi-fold operational bottlenecks that we witnessed during the pandemic, accelerated our process of embracing digitisation in 2021. After careful deliberations, we decided to go with Hotelogix multi-property solution for its enterprise-grade capabilities.”
Teddy R. Tenerife, IT Manager

Solutions

As usual, we started with a detailed examination of their requirements. Here are the solutions we offered them -

• Multi-property management system
• Open API connection with their in-house mobile app
• Several business-critical reports
• Centralised guest history
• Channel manager connect

“The Hotel PMS and channel manager integration ensures the real-time update of rates and availability across all the OTAs. Due to this automation, we are saving 90% of the time handling OTA bookings. Plus, there are no more double-bookings and overbookings to deal with.”
Teddy R. Tenerife, IT Manager

Benefits

Here are a few essential benefits that the group has witnessed with Hotelogix powering its operations.

• Centralised multi-property management
• Accessing guest/reservation details on their mobile app
• Making data-backed decisions with revenue/MIS reports
• Offering personalised services to guests

Aids in selling more

“Offering packages is key to attracting more guests in a top-rated tourist destination like the Philippines. Hotelogix enables us to configure and promote over 40 packages to sell more. This is awesome. What else do you want?"
Teddy R. Tenerife, IT Manager

Helps in scaling up

“Hotelogix has helped us scale our business by adding and managing new properties while keeping IT costs under control. Very soon, our upcoming 5th property will start using this intelligent solution."
Teddy R. Tenerife, IT Manager