Nemax Royal Hotel, Africa

Our occupancy increased by 30% in a month's time with Hotelogix

(A case study of Nemax Royal Hotel, Tanzania)

A Quick Look: The hotel was running its operations manually, faced low occupancy issues and loss of revenues since the day-to-day finances could not be tracked properly. The staff had no system in place to record the guests' data as well. The switch to Hotelogix Cloud PMS helped the hotel solve these challenges which led to a 30% rise in occupancy in just a month's time.

About the hotel:

Located just 5 kilometers from the city center, Nemax Royal Hotel comprises of 38 well-appointed royal guest rooms that include standard, deluxe and executive rooms.

No system for managing the hotel affected the bottom-line

Since the hotel was not using any property management system prior to Hotelogix, everything was handled manually. The hotel's pain points included loss of revenues and low room sales. Moreover, the hotel wasn't able to collate and maintain their guests' data. This caused a lot of confusion as the staff could not differentiate between the first timers and regular guests.

Hotelogix Cloud PMS is incomparable

The general manager of Nemax Royal Hotel, Mr. Alfred Ndolo had used Hotelogix earlier at a hotel. He had also used two legacy systems previously, and was of the view that local PMSs being custom made would always lack features but a cloud system would offer a complete solution.

Ndolo says, “Having worked with Hotelogix PMS before among many others I couldn't think of anything better than Hotelogix, its incomparable. I didn't even bother considering any other system.”

30% rise in occupancy, reduced dependency on staff and efficient reporting

By using Hotelogix, the hotel saw quick results:

• Implementation of the PMS helped the hotel witness 50% plus occupancy from barely 20% occupancy in the past in just a month's time.


• Previously, with a large number of staff, the hotel was facing low occupancy and day-to-day management issues. Now, with automated operations, the hotel is able to achieve higher results with lesser resources.
• The POS supports many outlets like the hotel's restaurant, laundry, health club and bar.
• The PMS has given the hotel better control of all the crucial operations like point of sales, housekeeping, travel agents, corporate booking console, online payments, reporting and revenue management.
• The hotel is able to track their revenues easily.
• The regular guests are not asked for their details over and over again as the system maintains the guest history.
• The general manager does not have to worry about being at the desk as the PMS allows remote access.

Mr. Ndolo believes that Hotelogix's 24/7 support system has a prompt turnaround time. Overall, he is very happy with Hotelogix's service and strongly feels that the independent hoteliers should adopt Hotelogix cloud PMS to experience the benefits.

“Remember the last time your property experienced something extra? With Hotelogix you shall experience the edge in your business. Enjoy total property management with affordable sign-up plans.”

- Mr. Alfred Ndolo, General Manager, Nemax Royal Hotel, Tanzania