Customer success Stories

Olive Living sees 2X boost in its revenue with Hotelogix

About Olive Living

In 2019, Olive Living was established as the co-living and hospitality division of the Embassy Group, a prominent real estate developer. Since then, it has grown into a technology-focused hospitality management platform known for its high-tech and high-touch approach. With a reputation for being cost-conscious, Olive Living currently runs over 30 hotels and co-living spaces, operating under various names such as Olive Life, Olive Zip, Olive Hotels, and Select Olive. These properties cater to a wide range of clientele, from high-end travelers to budget-conscious students and young professionals, a testament to the promising future of Olive Living.

Challenges

Olive Living's management utilized various technology platforms, such as AI and virtual receptionists, to enhance the guest experience. However, without a comprehensive property management system, they faced challenges in efficiently managing daily operations, which was crucial for driving overall growth and expansion.

Here are some other key difficulties they faced:

• They couldn't manage all their properties with centralized control from their corporate office.
• They couldn't work with other operationally-imperative third-party solutions like a Channel Manager to sell more via OTAs.
• Lack of automation led to manual efforts and errors.
• They couldn't make informed and data-driven decisions without reports on operation/business-critical KPIs.
• Couldn't offer a self-check-in facility to guests.
• Growing overhead costs while adding new properties to the group.

"As we grew rapidly as a group, we wanted to manage all our properties with centralized control from our corporate office. Our highly tech-driven hospitality management approach led us to take our group-wide operations to the cloud with Hotelogix's multi-property management system in 2021."
Dhruv Kalro, Chief Operating Officer, Olive Living

Solutions

The leadership team at Olive Living chose to partner with Hotelogix due to its impressive track record of assisting over 250 hotel groups and chains in digitizing their operations and facilitating growth. Upon careful evaluation of the group's requirements, Hotelogix effectively implemented the following solutions to meet their needs.

• Cloud-based Hotel PMS with multi-property management capabilities
• Integration with the third-party Channel Manager
• Integration with their in-house self-check-in kiosk

"Three primary reasons to choose Hotelogix are - It is a robust and comprehensive cloud solution. It offers centralized control over group operations. And its integration capabilities with a host of third-party solutions via API."
Dhruv Kalro, Chief Operating Officer, Olive Living

Benefits

Having Hotelogix's multi-property management system as the central component of their group's operations has empowered the management at Olive Living to experience numerous business advantages, such as:

• Centrally managing operations across all 25+ properties with efficiency from the corporate office.
• Accessing the solution on the go to keep track of hotel positions enhances their operational efficiencies.
• Onboarding new properties quickly without further overhead costs, helping the group with their expansion efforts.
• Offering a self-check-in facility to guests, thanks to the integration between Hotelogic and their in-house developed kiosk, leading to enhanced guest experience.
• Ensuring automatic real-time distribution across multiple OTAs, leading to 90% time saving, wider online reach, more sales, and zero overbookings.
• Witnessing a 2X boost in revenue generated by OTA sales in 2023 compared to 2022, leading to almost the same spike in overall revenue during the same period.
• The report scheduler in Hotelogix auto-sends reports of their choice, enabling easy access and on-time data-driven decision-making.
• Making informed pricing decisions with centralized reports led to about a 2% growth in ARR, a 1.5% boost in RevPAR, and around a 2% increase in occupancy level in 2023 compared to 2022.

"Hotelogix has empowered our corporate team with central access to guest information, online distribution management, and strategic pricing decisions, enhancing our guest service capabilities and revenue potential. Sitting at the heart of our group's operation, it has also significantly boosted our staff productivity, aligning with our commitment to a superior guest experience through our high-tech and high-touch hospitality philosophy."
Dhruv Kalro, Chief Operating Officer, Olive Living