Quiet Dreams Group, Kingdom of Saudi Arabia

Hotelogix Multi-property solution powers expansion of KSA-based Quiet Dreams that adds another property to its portfolio

About the client

Quiet Dreams Group has been growing as a popular accommodation provider in Saudi Arabia. Its five properties are strategically located across several major tourist and commercial destinations. It has garnered overwhelming ratings and guest feedback on several leading hotel booking sites with excellent guest service.

Challenges

Before adopting Hotelogix, the group managed its operations with a server-based application that came with several restrictions. Here are some of the issues that curtailed their growth.

• Higher CAPEX with extra investment in IT infrastructure
• Struggled to gain control over multi-property operations
• Lack of actionable group-wide reports for better insights
• Gathering centralised guest data from the system was a challenging task

To address all the above-mentioned bottlenecks, the management started to look for a new hotel property management system. After carefully scrutinising multiple solutions against their requirements, they decided to go with an all-in-one, enterprise-grade, Hotel PMS from Hotelogix in 2014.

"It was difficult for us to ensure efficient multi-property operation with the legacy system that we had earlier. It was a restrictive solution and never helped us with cost savings and other important third-party integrations like channel manager. In simple words, we found it limiting our ability to drive business growth. This led us to migrate to Hotelogix.”
Dr. Salah Hussein, General Manager

Solutions

The implementation and data migration were super-fast, and their properties went live quickly. Based on their requirements, we offered the following solutions.

• The multi-property management system
• Mobile Hotel PMS App
• Seamless connect with their choice of channel manager
• Hotel PMS integration with National Tourism Monitoring Platform in real-time

“I must say that the transition to Hotelogix was smooth, as they helped us with data migration. Our staff quickly understood the new system, as they have multiple helpful videos and periodic online training. We don't have to spend anything on our ongoing staff training process.”
Dr. Salah Hussein, General Manager

Benefits

This KSA-based group hotel has seen multiple benefits with Hotelogix at the core of its operation. Here are some of them.

• Saved on CAPEX with a significantly reduced software ownership cost
• Real-time update of rates and availability on OTAs, leading to reduced double-booking and overbookings
• Easy multi-property management with a single sign-on
• Anytime, anywhere access and on-the-go task execution with a Mobile Hotel PMS App
• Manager flash reports and daily business reports have helped them gain insights into their group operation
• Centralised guest history lets them know their guests' preferences to offer personalised services

“Since 2014, without any further investment in additional IT infrastructure across all our five properties, we have saved a significant amount of costs. They have also enabled us to set up unlimited POS outlets across all our properties without any further investments based on our requirements. This, too, helps us save costs.”
Dr. Salah Hussein, General Manager

“From 2014 until the pandemic broke out in 2020, impacting travel, we used to get good bookings via OTAs. All credit goes to the seamless integration between Hotelogix PMS and the channel manager of our choice.”
Dr. Salah Hussein, General Manager

Helping them become compliant

Staying compliant with government prescribed norms and regulations is quite a critical requirement for hotels operating across the Kingdom of Saudi Arabia. With Hotelogix, the group is now fully compliant with:

• The National Tourism Monitoring Platform. All the guest data gets synced with the department's database in real-time
• The Zakat, Tax, and Custom Authority

Helping them scale business

“Since 2014, Hotelogix has been our "partner in growth" in a true sense. We added our 5th property in June 2021, during the 2nd wave of the pandemic. While we decided to march ahead despite the hardship, Hotelogix stood with us to ensure a faster recovery."
Dr. Salah Hussein, General Manager