The Henry Hotels and Resorts, Philippines

Hotelogix offers ease of adding new properties to Philippines-based The Henry Hotels & Resorts.

About the client

The Henry Hotels & Resorts is a pioneering Filipino luxury boutique hospitality brand that claims to offer an “experience like no other”. The group operates six properties full of unique character and soul in and around Cebu, Manila, Dumaguete, and Laiya. The group has earned extraordinary ratings on several leading hotel booking platforms with its excellent guest service.

Challenges

The group had to deal with several operational issues with the on-premises solution. Some of them were -

• Managing all properties centrally
• Tracking hotel operations from anywhere, anytime
• Automating occupancy based pricing
• Accessing group-wide reports centrally
• Dealing with overbookings and double bookings
• Understanding guests' purchase history

With all the bottlenecks mentioned above, the old solution couldn't help them grow while adding new properties. After carefully evaluating a few options, they found Hotelogix's cloud-based multi-property solution matching their requirements.

"The on-premises solution restricted our capabilities at the property level. And at the central level, we didn't have visibility into our group operations in one place. This made us look for a better technology partner. Our search for a robust, cloud-based multi-property management system ended with Hotelogix in 2016.”
Justin, IT Manager

Solutions

After understanding the group's requirements, we offered them some of the solutions as mentioned below -

• Multi-property management system
• Insightful business reports
• Centralised guest history
• Integration with the channel manager
• Occupancy-based dynamic pricing

“Team Hotelogix did a fantastic job by successfully and seamlessly onboarding all our four properties. The post-implementation training process was great.”
Justin, IT Manager

Benefits

The group has been reaping many benefits since the adoption of Hotelogix in 2016. Some of them are -

• Centralised control over multi-property operations
• Anywhere, anytime Hotel PMS access
• Multiple reports on the group's performance
• Understanding guests' needs to serve them better
• Significantly reduced overbookings/double bookings
• Improved RevPAR with dynamic pricing

A meaningful partnership that offers scalability

“Hotelogix was proactive in giving us a decent discount on the Hotel PMS subscription in 2020 when our business was affected by the pandemic. We aim to grow our hotel business with Hotelogix."
Justin, IT Manager