Customer Success Story

Tiki Beach Club and Resort, Zanzibar

Tiki Beach Club & Resort in Zanzibar sees about a 22% spike in its revenue with Hotelogix

Group name Tiki Beach Club & Resort, Zanzibar
How did they manage operations before Hotelogix Manually
Association with Hotelogix Since 2023
Solutions offered Hotelogix PMS, Mobile Hotel PMS App, Channel Manager integration, Booking Engine integration, Tripadvisor Review Express integration

About Tiki Beach Club & Resort

Nestled in the stunning Bwejuu area, Tiki Beach Club & Resort boasts a prime location on Zanzibar's breathtaking East Coast. With the most extensive beachfront in Bwejuu, Tiki Beach offers an ideal setting for various experiences. Whether private relaxation or social mingling, the resort provides a delightful blend of enjoyment for everyone. It enjoys excellent ratings and almost all leading hotel booking sites.

Challenges

Previously, the management at Tiki Beach Club & Resort relied on manual operations. However, they soon realized the limitations of this approach, as it hindered their ability to efficiently manage daily operations and provide optimal service to their guests.

Here are some other key difficulties they faced:

  • Couldn't streamline daily processes, leading to errors
  • Compromised staff efficiencies
  • Couldn't track guest records and other KPIs
  • Struggled to sell more rooms via OTAs
Solutions

Tiki Beach Club & Resort chose Hotelogix's cloud-based property management system (PMS) as part of its strategic decision to drive growth via digitization. With a proven track record of serving over 12,000 hotels in 100+ countries, Hotelogix, a leader in the hospitality industry, stood out as the obvious choice for its technological needs.

  • Cloud-based Hotel PMS
  • Mobile Hotel PMS App
  • Channel Manager integration
  • Booking engine integration
  • Tripadvisor Review Express integration

"After carefully evaluating a few options, we implemented Hotelogix Cloud Hotel PMS in 2023 due to its rich features, simple workflow, user-friendly user experience, easy-to-understand reports, and support."
Alp Aksu, General Manager

Benefits

With Hotelogix's cloud-based PMS now powering their daily operations, the Tiki Beach Club & Resort management has successfully streamlined and automated end-to-end processes. Some other noteworthy benefits witnessed by the Zanzibar-based property are:

  • Improved staff operational capabilities to serve guests better
  • Ability to access property data (KPIs) on the go
  • 100+ easy-to-understand reports to make informed decisions at the right time
  • 90% time saved with real-time update of rates and inventories on OTAs, thanks to the Channel Manager integration
  • About a 1.5X rise in OTA bookings in September-February 2024 compared to March-August 2023
  • Around a 22% spike in overall revenue in September-February 2024 compared to March-August 2023, thanks to improved OTA sales
  • Zero overbookings

"The best aspect of Hotelogix is its scalability and flexibility. We can easily onboard unlimited temporary or new staff during periods of high demand by scaling up the PMS infrastructure to meet our needs."
Alp Aksu, General Manager

"Hotelogix PMS is exceptionally easy to use. We all know how to use the PMS to its fullest extent to get the most out of it, thanks to the support and training provided by Hotelogix."
Alp Aksu, General Manager

At a Glance

Tiki Beach Club and Resort

Zanzibar

  • Easy-to-use Hotel PMS
  • Mobile PMS App
  • Integration with third-party solutions for more room sales
  • Training and 24/7 support

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