Wanderoo Lodge, Eureka Springs, Arkansas

Wanderoo Lodge has trusted Hotelogix to streamline operations, improve occupancy and enhance revenue since 2017.

“Since January 2020, Wanderoo Lodge has seen approximately 34% boost in occupancy and we have been able to keep a better track of guest's needs using Hotelogix's software. Hotelogix has assisted Wanderoo Lodge in managing the increase in occupancy and sales - because of the software, our needs are easier to predict - for example, how many housekeepers we may need; or how much supplies we need to order. Hotelogix has also been a huge part in keeping track of our financial numbers and we are very thankful for the reports available to us.”
- Ethan Avanzino, owner of Wanderoo Lodge

About Wandroo Lodge:

Soak in the natural beauty of the rivers and lakes of the Ozarks and go on an adventure through the scenic hiking and bike trails during your stay at Wanderoo Lodge. Situated in the heart of Eureka Springs, the lodge offers single, double, triple bedrooms and cabins to guests with an on-site bar, The Gravel Bar. Guests are often found enjoying a craft beer while grooving to live music or relaxing in the largest pool in town. Local Eurekans David & Ethan Avanzino took ownership of the Wanderoo lodge in December 2020.

Scenario and Challenges

• Decline in business due to COVID-19
  Amidst the COVID-19 pandemic and international lockdowns, the greatest challenge for the new owners of the lodge was the business revival.
• Improving occupancy and revenue
  Although domestic travel had opened up, occupancy percentage was still considerably low during the initial weeks of December.
• Maintaining on-site safety and social distancing norms
  Social distancing and safety precautions were required to be prioritized to maintain the health of not just guests but also the staff.
• Absence of real-time integration with external systems
  Lack of integration with third-party systems such as a Channel Manager led to a delay in the flow of data that slowed down daily operations.

Solution:

Hotelogix's cloud-based PMS offers smooth, hassle-free integration with third-party tools like the versatile Channel Manager packed with functionalities like a single, centralized dashboard, simplified booking and real-time tracking of room inventory status. This feature helped Wanderoo Lodge integrate with Airbnb, a vacation rental company, to boost sales. Since January 2020, Wanderoo Lodge has seen a growth of almost 34%% in its occupancy and has relied on Hotelogix to maintain these reservations, track data, and forecast future numbers.

The team at Wanderoo Lodge also made use of the detailed reports and analytical tools designed by Hotelogix to improve their marketing and pricing strategies. In order to boost the occupancy percentage, Wanderoo lodge launched a long-term stay programme targeting those who wanted to work remotely. Setting up a work-station against the breath-taking views of the mountains was an irresistible offering. This creative campaign worked wonders and the month of January saw a rise in the occupancy percentage. Wanderoo Lodge hosted eight long term guests in the month of January; including three remote working professionals.

Hotelogix's consolidated reporting system helped them monitor and optimize their efforts. Apart from a spike in occupancy rate, the team at Wanderoo also enhanced service delivery. By keeping a track of guest preferences and automating manual tasks, Wanderoo team along with Hotelogix could build a personal rapport with their guests. This not only led to an improvement in guest satisfaction but also reflected in their online reputation.

The Hotelogix advantage for Wanderoo:

• Remote cloud-based PMS streamlined hotel operations
• Simplified 3rd party integrations with Channel Manager
• Greater market reach and distribution capabilities
• Single centralized dashboards for all hotel functionalities
• ACE (online learning) and 24/7 support

Conclusion

Wanderoo Lodge has trusted Hotelogix to streamline operations, improve occupancy and enhance revenue since 2017. When the lodge was sold to David & Ethan Avanzino in 2020, they decided to continue with Hotelogix PMS. This is a reflection of hoteliers' trust in Hotelogix's hospitality solutions.

Hotelogix PMS helps you manage all your hotel operations - from reservations and housekeeping to finance and book-keeping. Our easy to use platform facilitates staff productivity and delivers business improvement. Automate tasks and learning with our touchless hospitality suite and get the advantage of a 360-degree solution curated for the 'new normal'. Hotelogix PMS is the best-in-class comprehensive hospitality solution for small and mid-sized businesses.