Customer Success Stories

From the chic mid-century modern decor adorning the hotel to eclectic dining options, WDC ApartHotel is an oasis for all visitors and global travellers.

The hotel is ideally located, steps away from the university and the heart of Buea. Its newly built hotel suites come with conveniences such as mini-refrigerators, flat-panel smart TVs, and with a private pool on the top floor. WDC offers pristine, expertly designed apartments with high-end amenities and World-Class services.

MARKET SITUATION ANALYSIS:

Most softwares in the market that the client evaluated were not very user friendly, which gave Hotelogix a cut above the rest. With its simple, yet effective interface, Hotelogix was easy to use and did not leave any scope for ambiguity.

OTHER PMS SOLUTIONS CONSIDERED:

The customer evaluated

• Leading Legacy Software
• Well-known cloud-based software which offers a complete software suite

However, preferred Hotelologix's All-In-One Solution over both.

REASONS FOR CHOOSING HOTELOGIX:

The decision to go with Hotelogix was a no-brainer. The CEO along with his team-mates decided on Hotelogix for the following reasons:

• Price: Affordable, competitively priced
• Ease of Use: Simple to understand and train staff on the tool

COMMONLY USED FEATURES:

• Hotelogix's integration with Channel Manager software makes it easy to carry out changes on the hotel's website or booking engine and see them being synced with the distribution tool and PMS.
• When the number of OTAs being used are only a few, Hotelogix allows changes on the software itself, without going on to another platform and also facilitates constant monitoring.

RESULTS WITH THE USE OF HOTELOGIX:

10-15% INCREASE IN THE NUMBER OF BOOKINGS:

• The use of the booking engine and the channel manager connection with Hotelogix helped in bringing in more reservations, as it facilitated customers in reaching the website.
• Integrating more methods of accepting payments also helped with bookings.

EFFECTIVE TRACKING MECHANISM:

The system generated reports which were sent every week or at the end of every month were a great way of tracking the performance of the property.

CENTRAL RESERVE OF INFORMATION:

With the integration of tools like the web booking engine and the channel manager to the PMS software, all information is gathered and presented in one place for effective understanding. The PMS tool truly works as an All-in-One solution.

PROMPT CUSTOMER SUPPORT:

The responsiveness of the support team was always commendable, whether the help was sought over mail or live chat.

DIRECT PAYMENTS:

Hotelogix's offerings align perfectly with the goal of the organisation wherein customers are encouraged to make a deposit, through direct ways of making payments, to secure their bookings, which also works in favour of the hotel.

The client at WDC Apartment took an informed decision to sign up for Hotelogix after evaluating leading software providers in the market. Factors like price and ease of use, which could make the entire experience of using a software less than worthwhile if they do not fit into a hotel's expectations, did fall into place for WDC beautifully.