Guest Feedback Collection and Reputation Management
Collect guest feedback, improve online ratings and reputation, and stay ahead of your competition with Hotelogix.
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Leverage the power of a seamless connection between our Hotel PMS and TripAdvisor Review Express to automatically send emails to your guests asking for their reviews within 72 hours post-checkout. This way, you don’t miss out on sending emails to your guests seeking what they think about your services.
We not only help you in getting guest feedback, but we also help you view them in one place. Once the system receives reviews, you can view all of them on the Hotelogix Front Desk. Use positive feedback to promote your brand and offerings.
As your Hotel PMS partner, we also enable you to know what is being said about you across online review platforms. Now, track online mentions on your brand in multiple languages from across hundreds of sources, including OTAs.
Respond to guest reviews with utmost professionalism. Take required action on each guest review and emerge as a hospitality brand that pays attention to guests. This helps in efficient brand building.
Analyze guest reviews, understand their sentiment, and act accordingly to improve your service quality. Set targets to monitor and heighten service quality levels across properties in your chain.
Increase your chain hotel's online visibility with improved online reputation and ratings. This has the potential to get you more indirect bookings via OTAs and metasearch engines, along with increased direct bookings from your website. Now, is it not a great way to boost occupancy and revenues?
Gain centralized control over your multi-property operations for improved productivity. Automate daily tasks, save costs, sell more rooms, increase occupancy, and boost revenues to see instant ROI. This is the ultimate Hotel PMS for you to stay future-ready with a competitive edge while securing data and ensuring compliance with regulatory norms.
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