Responsible for end-to-end creation, development, coordination, execution, publishing, and ongoing updating of a range of technical documents on all of Hotelogix’s.
Shares technical documentation needs with the Product Documentation Specialist to document and track all deliverables and writing needs of all product teams.
Ensures consistency and thoroughness in all written material to ensure execution excellence.
Works with Proposal & Technical Writing Team members to proofread and edit documentation prior to release.
Conducts in-depth interviews with product experts to understand each product's functionality and features.
Maintains strong working relationships and continual interfacing with core product teams.
Researches and tests new features in products to create effective, accurate documentation.
Continually updates new solution functionality into written documentation, ensuring. accurate product content and current screenshots at all times.
Reviews and updates technical documentation created on a routine basis.
Uploads documents to production environments, shared sites, and online.
Maintains extensive product knowledge through ongoing discussions with all product teams, participation in demos, training videos, etc.
Provides assistance to team members on other written materials as needed.
Participates in weekly team calls and other company meetings.
Performs other duties as directed.
Mandatory Requirements:
Written fluency in English with tailoring of writing to internal and client-facing audiences.
Extensive knowledge of Adobe FrameMaker, Adobe RoboHelp, and Microsoft Word.
Ability to handle a team of technical writers and work with no supervision and high motivation, must be a self-starter/motivator.
Must have excellent communication skills – both oral and written.
Must work well under pressure with tight internal and external deadlines across multiple time zones.
Highly organized with attention to detail/consistency.